Controller Problems
Xbox Bluetooth Controller - No Output
All Xbox controllers upgraded to firmware 5.13.3146.0 no longer supports Bluetooth with Cronus Zen.
Don't worry there is a great wireless solution, grab an Xbox Wireless Adapter from our store and you'll have a smooth, wireless experience with 5GHz Wi-Fi Direct technology.
🔎 Find more detailed information about Xbox Controllers 👇 her
- Supported Xbox X/S Controllers
- Supported Xbox One Controllers
Xbox Wireless Adapter Disconnects
If your Xbox controller is regularly disconnecting from the Xbox Wireless adapter, or won't connect at all, it could be one of several reasons. The good news is that this is separate from the Cronus Zen device, so the issue can be resolved by tuning your wireless network or replacing the adapter for a new model.
🔎 Find detailed troubleshooting information about the Xbox Wireless Adapter 👈 here.
Xbox Wireless Adapter Won't Pair
If your Xbox controller won't pair to the Xbox Wireless Adapter, here's a couple of steps which should solve the problem.
First, connect Zen to your PC using the PROG (mini-USB) cable, open Zen Studio V, select the Device panel, then click the Clear BT Devices button.
Next, connect the Xbox controller directly to your PC, wait a few seconds while Windows installs the latest Xbox drivers, then unplug the controller and connect the Xbox Wireless Adapter to the same USB port.
Press the sync button on both the adapter and the Xbox controller until white LEDs flash on both devices. After a few seconds the LEDs should stop flashing and the Xbox controller should be paired. You can everything is working with the Xbox Accessories app, or by visiting gamepad-tester.com.
If everything is working, connect the adapter to A3m then connect the Xbox controller to A2. Wait a few seconds, unplug the controller and wait for the Adapter White LED to stop flashing. Press F3 to open device monitor and test that your controller is now working correctly.
PS Controllers will not Pair to the Console after Pairing with Zen
If your DUALENSE or DUALSHOCK 4 controllers have been paired to the Cronus Zen by Bluetooth, but you now need to connect them back to the console (without using Zen) and they are no longer working, it is because they have become unpaired from your PlayStation, and you will need to run the pairing process again.
This is done by connecting the controller to the console via a USB cable.
🔎 Find more detailed information about PlayStation Controllers 👇 here
- Supported PS5 Controllers
- Supported PS4 Controllers
- Supported PS3 Controllers
Headset Issues
Headset Not Working with Wireless PS4 controller
As there is no headset audio support over Bluetooth, Cronus Zen has a bypass feature that allows you to connect your headset directly to the Pass-Thru Auth Controller (see below image).
Important: Only a wired Sony DualShock 4 CUH-ZCT2 (DS4v2) can support both headset audio and the built-in DS4 speaker. The older model Sony DualShock 4 CUH-ZCT1 (DS4v1) does not support Headset Audio and/or the built-in DS4 speaker. Most third-party licensed PS4 Controllers (Wired/USB Cable Only) do support headset audio.
🔎Find more detailed information about PS4 Controllers 👇 here:
Supported PS4 Controllers
Headset Not Working with Bluetooth Xbox One Controller
As there is no headset audio support over Bluetooth, Cronus Zen has a bypass feature that allows you to connect your headset directly to the Pass-Thru Auth Controller (see above PS4 example).
Info: You can also use an Xbox One Wireless Adapter with a Bluetooth controller - this supports Headset Audio.
Audio is Distorted / Breaking Up / Echoing
This usually happens when a script is causing too much CPU load, interference with a wireless adapter, or sometimes it may happen if you are using the headset in a "crossover' scenario (PS4 controller on an Xbox One for example).
Important: If you ever have an issue with audio, the simplest solution is to unplug the jack from your controller and plug it in again.
If the issue persists, try connecting your headset directly to an auth controller connected to the A1 USB Port. The Auth controller matches the console you are using. If you are using a DualShock 4 controller, only the v2 model supports audio.
No Headset Audio when Gaming on a Windows PC
You must connect the headset directly to the controller with the 3.5mm audio jack. The controller can then be paired wirelessly to the wireless adapter that is connected to the A3 USB Port of the Cronus Zen (see image below).
Important: If you have a wireless headset that connects directly to the console, you do not have to connect to the controller as it completely bypasses the Cronus Zen.