Controller Problems

Xbox Bluetooth Controller - No Output

If you are trying to use an Xbox One controller w/Bluetooth on an Xbox console, you will also need a licensed Xbox controller connected to A1. This is because the Xbox controller is unable to transmit it's license over Bluetooth, so Zen needs another controller connected to Zen by USB in order to bypass any security challenges.

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As there is no headset audio support over Bluetooth, Cronus Zen has a bypass feature that allows you to connect your headset directly to the controller in A1 (see above image).

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If you wish to have a headset connected directly to your wireless XB1 controller, you can use an Xbox One Wireless Adapter instead as that supports Authentication wirelessly.

๐Ÿ”Ž Find more detailed information about Xbox Controllers ๐Ÿ‘‡ here

  • ๏ปฟSupported Xbox X/S Controllers
  • ๏ปฟSupported Xbox One Controllers

Xbox Wireless Adapter Disconnects

If your Xbox controller is regularly disconnecting from the Xbox Wireless adapter, or won't connect at all, it could be one of several reasons. The good news is that this is separate from the Cronus Zen device, so the issue can be resolved by tuning your wireless network or replacing the adapter for a new model.

๐Ÿ”Ž Find detailed troubleshooting information about the Xbox Wireless Adapter ๐Ÿ‘ˆ here.

PS Controllers will not Pair to the Console after Pairing with Zen

If your DUALENSE or DUALSHOCK 4 controllers have been paired to the Cronus Zen by Bluetooth, but you now need to connect them back to the console and they are no longer working, it is because they have become unpaired from your PlayStation and you will need to run the pairing process again.

This is done by connecting the controller to the console via a USB cable.

๐Ÿ”Ž Find more detailed information about PlayStation Controllers ๐Ÿ‘‡ here

  • ๏ปฟSupported PS5 Controllers
  • ๏ปฟSupported PS4 Controllers
  • ๏ปฟSupported PS3 Controllers

Headset Issues

Headset Not Working with Wireless PS4 controller

As there is no headset audio support over Bluetooth, Cronus Zen has a bypass feature that allows you to connect your headset directly to the Pass-Thru Auth Controller (see below image).

Important: Only a wired Sony DualShock 4 CUH-ZCT2 (DS4v2) can support both headset audio and the built-in DS4 speaker. The older model Sony DualShock 4 CUH-ZCT1 (DS4v1) does not support Headset Audio and/or the built-in DS4 speaker. Most third-party licensed PS4 Controllers (Wired/USB Cable Only) do support headset audio.

Example: Wireless Bluetooth PS4 Controller to PlayStation 4 Console (Headset w/PS4 Pass-Thru)
Example: Wireless Bluetooth PS4 Controller to PlayStation 4 Console (Headset w/PS4 Pass-Thru)

๐Ÿ”ŽFind more detailed information about PS4 Controllers ๐Ÿ‘‡ here:

๏ปฟSupported PS4 Controllers

Headset Not Working with Bluetooth Xbox One Controller

As there is no headset audio support over Bluetooth, Cronus Zen has a bypass feature that allows you to connect your headset directly to the Pass-Thru Auth Controller (see above PS4 example).

Info: You can also use an Xbox One Wireless Adapter with a Bluetooth controller - this supports Headset Audio.

Audio is Distorted / Breaking Up / Echoing

This usually happens when a script is causing too much CPU load, interference with a wireless adapter, or sometimes it may happen if you are using the headset in a "crossover' scenario (PS4 controller on an Xbox One for example).

Important: If you ever have an issue with audio, the simplest solution is to unplug the jack from your controller and plug it in again.

If the issue persists, try connecting your headset directly to an auth controller connected to the A1 USB Port. The Auth controller matches the console you are using. If you are using a DualShock 4 controller, only the v2 model supports audio.

No Headset Audio when Gaming on a Windows PC

You must connect the headset directly to the controller with the 3.5mm audio jack. The controller can then be paired wirelessly to the wireless adapter that is connected to the A3 USB Port of the Cronus Zen (see image below).

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Important: If you have a wireless headset that connects directly to the console, you do not have to connect to the controller as it completely bypasses the Cronus Zen.

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