Is your Zen firmware version displaying as 0.0.0? Does the update tool say No Devices Found? Does it say your firmware is incompatible with Zen Studio? are you getting a Network Error warning? This page has everything you need.
How to easily fix this problem:
Important: If your Zen is still not detected, and you're sure you have connected to the Zen's CONSOLE/PC USB PORT, the micro-USB cable may have developed a fault, so try another. You can use the long micro-USB cable provided with your Zen.
If you have tried other USB cables and as a last resort, another Windows PC and it still won't connect, sadly it means your Zen has likely developed a fault. You should return it to the original point of purchase for a new replacement under its warranty.
Tip: We find some users make the mistake of trying to using the mini-USB cable to upgrade the firmware, which is for Zen Studio, not for Firmware upgrades. We made the ports different on purpose so they couldn't be confused 🙂
You are not running the latest firmware or you're not running the latest Zen Studio software. You will only ever see this message when one or the other is out of alignment.
The latest versions are:
Firmware: Zen Studio:
If the Zen firmware version is showing as 0.0.0, it means it is corrupt (interrupted programming, bad USB cable etc.). Follow the instructions on this page to downgrade to the oldest firmware and then upgrade to the newest.
If you have tried other USB cables and as a last resort, another Windows PC and it still shows as version 0.0.0, sadly it means your Zen has developed a fault. You should return it to the original point of purchase for a new replacement under its warranty.
Reasons for a Network Error:
Not connected to the internet or your modem needs resetting
Security software is blocking the download (Temporarily disable Anti-Virus and/or Firewall)
Your ISP is blocking access to our server (Use a free VPN like ProtonVPN)
Reasons for a Unexpected Error:
This is a Windows error and usually means that the USB cable is bad, or the power on the USB port is too weak, or the firmware is corrupt.
Steps to resolve:
If you have tried other USB cables and as a last resort, another Windows PC and it still shows as USB device not recognized, sadly it means your Zen may have developed a fault. You should return it to the original point of purchase for a new replacement under its warranty. Click here for the Cronus Shop's warranty and return policy.