Hard Reset
Persistent error codes suggest your Zen might be faulty. Before considering a warranty replacement, it's worth attempting a hard reset to restore factory settings and clear memory slots. This is a one-time procedure, but be mindful that it's not a foolproof solution.
Start with nothing connected to the Zen. Press and hold down both P1 and P2 buttons together (the two large blue buttons either side of the OLED screen) - don't let go!
While holding the buttons, connect a USB cable from the Zen's rear CONSOLE/PC USB Port to any PC or Console (any USB power source will work).
Keep pressing the P1 and P2 buttons for a minimum of 4 seconds. Wait for the Zen RGB LEDs to flash in a sequence: RED, GREEN, and BLUE. If successful, the Collective Minds gear head logo will display on the Zen OLED Message Screen.
😢 STILL NOT WORKING?
Didn't have luck with the troubleshooting steps? It's possible your Zen's developed a fault. DON'T PANIC!
Here's Your Game Plan:
- Warranty Wonders: Bought directly from cronus.shop? The warranty is between 90 days and 1 year depending on the package you purchased. But if you snagged yours from another store like GameStop, you might have a 30 day warranty. Sweet deal if you've just unboxed. Within 30 days? You're set for a new one or a refund, whichever you prefer.
- Passed the Warranty Deadline? We've Got a Plan B: This Out-of-Warranty Service is here to the rescue. Doesn't matter when or where you got it - we’ve got you covered!
Let's get you back in the game!