All known issues will be posted here - be sure to report all bugs and detailed feedback to the correct community channels. Always remember to make sure your Zen is updated to the very latest versions of Beta Firmware and Zen Studio Software.

As of today, the latest versions are:

You will find all current known fixes and workarounds for the above known issues (if and when available), including the most common issues reported to the community and Cronus Support Center.

If you get an error saying that the game will not boot or some other warning, it means some of your settings are not correct. This is how you should setup any controller on a Windows PC. For this example, we have used an original Xbox controller (any original model will work), and many licensed third-party controllers will also work. Be sure you have updated Zen Studio and Zen Firmware to the latest versions:

Zen Studio: Zen Firmware: 

IMPORTANT: Make sure your Xbox controller is fully charged and close any game you are trying to play while setting up your Zen on a Windows PC.

1. Connect the CRONUS ZEN to a PC using both the PROG (mini-USB) and CONSOLE/PC (micro-USB).
2. Open ZEN STUDIO > Device Panel > Emulator Output Protocol set to AUTO. Make sure that PS4 Speciality and PS Remote Play are NOT enabled.
3. IMPORTANT: Close Zen Studio and unplug the PROG (mini-USB) cable from the Zen.
4. Connect an XBOX controller to A1 and press the XBOX button to power it on.
5. Tap Zen's reset button to make sure everything syncs up correctly, and it's a good idea to visit gamepad-tester.com to make sure all the controller outputs are being correctly detected by Windows.

AUDIO: If you wish to use a headset, connect it directly to the PC's sound card and not the controller. If you don't have a headset and wish to use voice chat, you can also use a laptop's built-in microphone.

This is what happens when you have not setup your Zen correctly for PS4 SPECIALITY or PS REMOTE PLAY.

Everything you need for PS5 begins on this page: Step 3 - Choose Your System > PlayStation 5

This is what happens when you're not using the correct PS5 boot method - PS4 SPECIALITY or PS REMOTE PLAY.

Everything you need for PS5 begins on this page: Step 3 - Choose Your System > PlayStation 5

If you experience lag with the official PS Remote Play app, try Chiaki PS Remote Play , a very popular PS Remote Play alternative that is fast and easy to setup. Many community members have also offered the following tips for lag free PS5 gaming:

1. Your console and PS Remote device should both be on the same wired network.
2. If you are using a modern USB-C mobile device, use a USB-C GIGABIT ethernet adapter.
3. Upload speed should be at least 5Mbps - but the higher the better.
4. Ping/Latency is super important. Anything below 20ms is good. Bad ping = 💀
5. Try another device - PS Remote Play may not work well for you on a Mac, but Android Chiaki may be the ticket.

If your Bluetooth model Xbox controller is updated to 5.13.3146.0 or above, it no longer supports Bluetooth. If you wish to use your Xbox controller wirelessly with the latest controller firmware, you can still use an Xbox Wireless Adapter.

Affected Xbox controllers are:

• Xbox One 1708
• Xbox Elite S2 1797
• Xbox Series X/S 1914

While Zen supports wired headsets in multiple configurations including crossover, you should know that audio is heavy on CPU cycles.

This isn't a problem if you do not use GamePacks or scripts, but if you are using a powerful GamePack or script, audio may affect its performance by causing the controller to disconnect or introduce lag.

Read the Wired Headset Users page for more details.

If you ever have a support question, we need the following five pieces of information:

1. The exact controller/mk model you are gaming with and any A1 donor controllers you are using.
2. The exact console/pc model that you are gaming on and the game you are trying to play.
3. A link to the exact instructions you're following.
4. A screenshot of Zen Studio's Device Panel with everything connected (you can use Windows Snippet or Gyazo - great free tools for screenshots).
5. A description of your problem so that it can be reproduced and be sure to use the correct button/label names (see below).

It could be hours or days before you get your answer...

Question: "Hi, my PS5 controller keeps disconnecting."

Answer: "Hi, please read the Cronus Support Checklist then get back to me."

Immediate answer and solution...

Question: "Hi, I'm using the latest Zen Studio with PS4 Speciality Enabled. A PS5 DUALSENSE controller is connected to the A1 USB port, a HORI Mini-Pad license donor controller is connected to the A3 USB port and the Zen is connected to a PlayStation 5 from the CONSOLE/PC USB port (micro-USB). I am trying to play Call of Duty Vanguard, but it keeps giving me an error message that my controller is not supported and keeps disconnecting." Answer: "Hey, first up here is the exact step-by-step user guide you need for using the PS4 SPECIALITY method, while connecting your controller to the Zen by USB. The license donor should be connected to A1, the DUALSENSE should be connected to A3, however Call of Duty Vanguard does not support the PS4 SPECIALITY method, so you need to use the PS REMOTE PLAY method instead."