This guide explains how to troubleshoot issues that you might encounter while using the Cronus Zen.
This checklist has proven to resolve thousands of user's problems. If you fail on one of the steps, be sure to explain in detail what steps you have followed up to that point, and exactly what the error is that is stopping you from using your Zen.
When troubleshooting hardware/controller issues, the Zen must have no active memory slots (The Zen Gear Head Logo should be displayed on screen).
If you've tried everything on the Master Checklist, and you are still getting a connection or programming error, then unfortunately, your Zen may have developed a fault, so you should return it to the original point of purchase for a new replacement under its warranty (all purchases from the official store get a 90-day warranty - or a 12-month warranty if you purchased one of the MEGA BUNDLES).