Unsupported Devices

If you have a licensed device that is not working or detecting correctly by Cronus Zen, follow these steps to help us add your device to the Zen firmware.

If you have a licensed device that is not detected by Cronus Zen, use this free tool to compile a detailed USB output report. Simply connect the device to a USB port (preferably onboard if you're using a desktop - not one of the front USB ports), highlight the device so that the info is displayed on the screen in the right window of the tool, right-click on the device in the left window and select "Copy Report from here".

Info: Our mission is to add as many of the most popular controllers as possible - not to add all controllers, therefore all reports are reviewed by the development team and if it is possible to add them, they will be included in a future firmware update.

Unfortunately, it is not possible to give a timetable for adding any new controllers.

USB Device Tree Viewer
USB Device Tree Viewer

You can then paste the report into a forum post or text file, along with full details of the input device you are trying to use and any other details regarding your experience to the Controllers / Headsets & Audio / Input Devices section of the Zen forums.

Important: Whereas some devices may work, no official support can be given to unlicensed and generic third-party devices.



Updated 23 May 2022
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