✋IMPORTANT

We would like to take this opportunity to remind our users that we are unable to provide official endorsement or guarantee for the use of our products with Windows® PC Games. Although we offer guidance on how to set up your controller or mouse & keyboard with the Zen Studio Windows® software, our development team focuses exclusively on consoles, such as the PS5®, Xbox® Series X|S, and the Nintendo® Switch. The reason for this is the numerous motherboard variables that can cause Zen to behave differently from PC to PC. As you can imagine, this presents a technical support nightmare.



For instance, for several months the AMD AGESA V2 bios was responsible for causing USB ports to disconnect randomly, which led to numerous support tickets and returned (non-faulty) Zen's. It took a considerable amount of time to discover that the root cause of the problem was the motherboard itself.



This is the kind of development issue that we strive to avoid since it is both costly and extremely time-consuming, taking valuable development hours away from our support of consoles 👉 Tom's Hardware



Moreover, some PC games have started to use detection techniques that can prevent the game from starting or result in account suspension when using third-party devices. We want to reassure console users that they do not need to be concerned as they are safe from this issue.



Finally, if you encounter USB port disconnection problems with your PC, we suggest updating your computer's motherboard to the latest BIOS version. Please note that this requires a certain level of expertise, so be sure to follow the instructions carefully.